Are you passionate about providing exceptional customer service and making a positive impact in your community? Kibtech Inc. is looking for dedicated Volunteer Customer Service Representatives to assist our clients in French and/or English.
About Kibtech Inc.:
Kibtech Inc. is a socially-driven organization committed to empowering individuals through education, language training, and professional development. Customer service plays a crucial role in ensuring our clients have a seamless and supportive experience.
Role Overview:
As a Volunteer Customer Service Representative, you will:
Assist Clients: Provide guidance and support to clients, answering inquiries about Kibtech’s services and programs in a professional and friendly manner.
Resolve Issues: Address and resolve client concerns promptly and effectively.
Maintain Records: Accurately document client interactions and feedback to help improve our services.
Support Program Enrollment: Guide clients through the enrollment process for language training or other Kibtech programs.
Collaborate with the Team: Work closely with other departments to ensure clients receive comprehensive support.
Qualifications:
Fluency in French or English (bilingualism is an asset).
Strong communication and interpersonal skills.
Previous experience in customer service (preferred but not mandatory).
Ability to remain patient, empathetic, and solutions-focused when interacting with clients.
Comfortable using basic digital tools (email, chat, etc.).
Benefits of Volunteering:
Develop valuable customer service skills.
Gain experience in a bilingual environment.
Play a meaningful role in helping clients access essential services.
Receive a reference letter highlighting your contributions.
If you are enthusiastic about helping others and ensuring client satisfaction, we would love to hear from you.
How to Apply:
You can apply directly through this form or by emailing us at contact@kibtech.ca with your application details.
Join Kibtech Inc. and make a difference through exceptional client service!